Privacy Policy

Effective Date: January 1st, 2026

Who We Are

Our website address is: https://faerpharma.ca

Faer Pharma is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect your data when you visit our website or use our services.

Information We Collect

Account and Order Information

When you create an account or place an order, we collect information such as your name, email address, shipping address, billing address, and phone number. This information is necessary to process your orders and provide customer service.

Website Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing patterns. This helps us improve our website functionality and user experience.

Communications

When you contact us through our contact forms, email, or customer service channels, we retain records of these communications to provide support and improve our services.

Product Reviews and Comments

If you leave product reviews or comments on our site, we collect the information you provide along with your IP address and browser details for spam prevention and moderation purposes.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist with payment processing, shipping, and website operations
• Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information is typically retained for accounting and regulatory compliance purposes.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. This privacy policy does not apply to those external sites or services, and we encourage you to review their privacy policies.

Age Restrictions

Our services are intended for adults. We do not knowingly collect information from individuals under the age of majority in their jurisdiction.

Updates to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Website: https://faerpharma.ca